Course Overview and Objectives

In this 2-hour course, we will be emphasizing principles and strategies for managing conflict when you are involved, particularly in one-on-one working relationships with a remote colleague.

There are three objectives we will be focusing on:

• Reframing conflict, from an inherently negative to potentially constructive reality.
• Examining the particular challenges that are presented by the virtual context
• Giving you the tools and strategies to diagnose and then treat the conflict. That is, to assess the underlying cause and identify options for addressing the right issue in the right way.

Throughout the course, I'll be asking you to think of real life situations where you can apply these principles and strategies. Begin by making a list of conflict situations on the following page.