PRESENTING:

Managing Conflict in Virtual Teams

Course Overview and Objectives

There are three objectives will be focusing on through this 2-hour course:

  • First, we'll look at several valuable models that can help us see conflict as a necessary and valuable part of working as a team.
  • Second we’ll share some strategies and tactics to help your team develop and sustain a culture of healthy conflict.
  • And third, we’ll give you some guidelines and tips as to how you can help facilitate healthy conflict within your team, regardless of your title or position.

Workbook preview

Managing Conflict in Virtual Teams Course Overview

Introduction and Course Overview

  • Course Overview and Objectives
  • Download the Workbook
  • Activity: Reflection

The Conflict Continuum

  • The Conflict Continuum
  • Activity: The Conflict Continuum

Harnessing Conflict to Drive Innovation

  • Interview with Dr. Amy Climer
  • Activity: Scenarios and The Creative Abrasion Assessment

Creating a Culture of Healthy Conflict

  • Creating a Culture of Healthy Conflict
  • Activity: Ground Rules for Conflict Management

Helping Others Address Conflict

  • Helping Others to Address Conflict
  • ACTIVITY: To Facilitate or Not to Facilitate?

Conclusion and Going Deeper

  • Conclusion